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Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and your credit card has been charged for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock, it will normally ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@airhockeytablezone.com

Delivery procedures:

We will contact you before your table ships to find out if you will need a curbside liftgate service. A curbside liftgate service is free of charge. If you require someone to bring the table into your home or establishment we will have to arrange it and it will be an extra charge to you (the buyer). If you require someone to assemble the table when it arrives, we will have to arrange this and it will also be an extra charge to you (the buyer).

Damages:

  • Make sure you inspect game tables and the boxes they arrive in before signing the BOL (Bill of Lading). By signing the BOL they are stating that it arrived in perfect condition and that the LTL carrier isn’t responsible for damages while it was in transit. 
  • If the box is damaged with holes or is ripped, don't sign for it and refuse the shipment. This holds the logistics company liable for damages.  Not the dealer or the customer. 
  • If you notice any damages, take photos if you notice anything suspicious with the cargo and again don’t sign the BOL and refuse the shipment.

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

This video explains the delivery process from start to finish.

 


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